Cancellation & Refund Policy

Last updated: 14 February 2026

This Refund Policy explains how refunds are handled for services purchased on DomestiPro.

1. General

DomestiPro provides digital services, including subscriptions and verification. Because these services involve administrative and verification work, refunds are limited.

2. Worker Subscriptions (Verification Included)

All paid worker subscriptions include verification services.
No refunds once verification has started
Verification includes identity checks, phone number consistency checks, and reference checks
Unused subscription time is not refundable

3. Refunds Before Verification Starts

A refund may be considered only if:

Payment was made in error, and
Verification has not yet started, and
The request is made within 24 hours of payment

Refund approval is at DomestiPro’s discretion.

4. Employer Services

Payments for employer services (including urgent hire, assisted selection or independent worker verification) are:

Non-refundable once service delivery has started
Not refundable if hiring outcomes are unsuccessful

DomestiPro does not guarantee hiring results.

5. Duplicate or Incorrect Payments

If you believe you made a duplicate or incorrect payment, contact DomestiPro within 48 hours with proof of payment. Valid cases may be refunded or credited.

6. Approved Refunds

Refunds are processed via bank transfer
Processing may take 5–10 working days
Bank or transaction fees may be deducted

7. Policy Abuse

DomestiPro reserves the right to refuse refunds where misuse, fraud, or abuse of the platform is suspected.

8. Changes to This Policy

DomestiPro may update this Refund Policy from time to time. Continued use of the platform indicates acceptance of the updated policy.

9. Contact

For refund-related enquiries:

Email: support@domestipro.co.za

WhatsApp: +27 74 475 4204

All paid subscriptions include verification. Once verification starts, payments are non-refundable.